A full refund, minus a $100 processing fee, can be requested any time up to 2 weeks prior to the training.  After that, a credit will be issued that can be used for a later training with Positive Presence Training Solutions, LLC. in lieu of a refund.  If we are able to fill your spot from a wait list, we will issue a full refund minus a $100 processing fee as long as your request is made at least 72 hours prior to training start. 

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Cancellation Policy

We hope we never have to use this policy, but just in case, we reserve the right to cancel any training and issue a full refund to participants if any of the following conditions occur:  1) a presenter becomes ill or has an emergency and is unable to present on the scheduled day and an appropriate alternate is not available. 2) a class is underfilled (less than 20 participants) within 1 week of class start date or 3)the class venue cancels or is closed and we are unable to secure another appropriate venue for the same date/time/general location.  

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